How do I cancel my order?Updated a year ago

To cancel your order, please contact our customer service team as soon as possible at [email protected]. Be sure to include your order number and the reason for cancellation in your message.

Important Details:

• Orders can only be canceled before they have been dispatched. Once your order has been processed and shipped, we are unable to cancel it.
• To ensure prompt delivery, all purchases are automatically synced with our warehouse for immediate processing and shipping. This efficient process means we can rarely cancel an order once it has been placed.

If Your Order Has Already Been Shipped:

• If your order has been shipped, unfortunately, we cannot cancel it. You can track your order using the link provided in your shipping confirmation email.

For future purchases, please double-check your transaction details before submitting your order, as we are unable to amend or cancel orders once they are processed by our carrier.

For more information, please visit our FAQs section.

Thank you for understanding and for choosing Nikkia Joy Cosmetics!